HARNESSING INFORMATION SYSTEMS FOR ENHANCED SERVICE DELIVERY IN ORGANIZATIONS AN OVERVIEW

Abstract

Information systems (IS) play a vital role in organizations by capturing, storing, and managing data to facilitate service delivery. The adoption of IS as a service delivery model offers benefits such as cost-effectiveness, scalability, and agility. However, challenges arise in the areas of security, vendor lock-in, and data privacy. Security concerns include data breaches, access control, and compliance with regulations. Vendor lock-in challenges arise from interoperability issues, migration costs, and limited control. Data privacy concerns include data location and sovereignty, data handling and ownership, and breach notification. Organizations must address these challenges by evaluating service providers, conducting risk assessments, establishing clear agreements, and implementing robust security measures. Ongoing monitoring, auditing, and collaboration are crucial for maintaining data privacy, security, and mitigating vendor lock-in risks. By addressing these challenges effectively, organizations can harness the benefits of IS as a service delivery model while ensuring the integrity and privacy of their data.