PERFORMANCE MANAGEMENT AND EMPLOYEES WORK ATTITUDE IN HOTELS IN OWERRI

Abstract

This study focused on performance management and employees work attitude in Hotels in Owerri, Imo State. In line the above, six research objectives, three research questions and three hypotheses guided the study. Survey research design was used, and questionnaire served as the instrument for data collection. The data collected were analysis using simple percentage, mean and Pearson Correlation through SPSS version 21.0. The findings revealed that there is significant effect of performance appraisal on productivity; there is significant relationship between performance appraisal and retention; training/development enhances productivity; there is significant impact of training/ development on retention; there is significant relationship between reward systems and productivity; and there is significant effect of reward systems on retention. The work concludes that the achievement of positive work attitude among employees depends on the effectiveness of performance management. Based on the findings, it was recommended that there is need for regular performance appraisal so as to achieve productivity of staff and customer retention. Furthermore, performance appraisal should be used to identify areas of weakness and benefits of each staff to achieve business goals.